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Questions we hear before a diagnostic

FAQ

Questions we hear before a diagnostic

Licensing, SunPower, service area, and what a residential repair visit looks like — from the Placer Solar Solutions shop in Rocklin.

We focus on repairs and maintenance for existing solar systems. We diagnose, troubleshoot, and service panels, wiring, inverters, microinverters, batteries, monitoring, and related equipment rather than selling or installing complete new solar systems.

Reviews

What our customers say

Check out our reviews

“FINALLY FINALLY FINALLY, after the SunPower bankruptcy, I found where (at least some of) the laid off SunPower knowledge went! Jacob knew his way around my rather complicated SunVault home battery system, and his contacts with the SunStrong people really helped too. After some delay in waiting for updated parts, he deftly installed and re-commissioned the system to where it's running even better than new. THANK YOU PLACER SOLAR - you should be #1 on every SunPower owner's list.

K
Karl O.

“I have SunPower solar panels and battery backup system installed. With SunPower and its support going away, maintenance became a huge headache. Fortunately, I found Placer Solar. They are knowledgeable and experienced. They were able to bring the drained battery back online and recover the entire system. Josh was attentive and responded to my inquiries personally. Overall, I highly recommend them. If you have a SunPower system, they are the trusted partner!

E
Eric W.

“Placer Solar Solutions did an outstanding job getting my SunPower system back online. My system wasn't charging the battery due to a software glitch, and they handled it with real expertise and persistence. They carefully trickle-charged the battery, updated the software, and reprovisioned the system multiple times until everything was fully operational again.

What really sets them apart is that they're one of the only companies in Northern California willing to work on SunPower systems at all. Since SunPower went bankrupt, finding anyone to service these systems has become extremely difficult, which makes their willingness to take on the job incredibly valuable.

On top of that, they were fast, professional, and priced very fairly for the level of service provided. If you have a SunPower system and need reliable help, I wouldn't hesitate to recommend them.

A
Andrew B.

“Absolutely wonderful! They responded quickly and the technician that came out was fantastic! Very kind and caring company highly recommend them. You won't be disappointed. They back their work with solid warranties and help you fix any problems you come across.

J
Jeannette L.

“Joshua and Placer Solar were incredible. I had been without solar service for 4 months due to a power surge that destroyed my breaker which blew out my solar system. Joshua was able to pinpoint my issue and get the necessary parts to repair it. His technician worked diligently till it was fully operational. I would highly recommend them for any solar repair needs!

T
T. M.

“Placer Solar was very honest and communicated our options upfront. We were SunPower customers and SunPower went out of business. They responded quickly and the problem was resolved swiftly and at a very reasonable price. Thank you!

B
Belinda V.

“Placer Solar came in and did exactly what they said they would. They were upfront about the entire process and transparent about their pricing. I have a Sun Power System I own and Sun Strong has abandon anyone who bought their system. They only service leased, but they collect my payments??? Don't get me started… I have been trying to find someone to fix our system for 2 years. Paying for solar that did not work and high utility bills. Placer Solar is the company that can do it. Worth every penny. On top of that they are kind people and the company is organized with their communication and processes. While they have fixed my system I am still unable to get into the app to monitor it. Really not their problem, but they have been trying to help me with that too. Clearly above and beyond. Anyone out there who got screwed by Sun Power, Placer Solar is your answer!! Josh the owner and Dan are not only smart but good people.

A
Alda P.

“Had an issue with my SunVault fully discharged and a third of my panels not collecting power. Placer Solar Solutions came to my house and got me all up and running. At first we thought the panels were bad modules ($$$$), but after their techs thoroughly investigated the issue, they determined it was just a pair of bad breakers and pair of breakers in the off position - way cheaper. I am very appreciated of the effort they took to first verify that the problem was due to bad modules, as this would have cost me thousands of dollars. They did their due diligence, professionalism and honesty, saved me thousands of dollars and they earned a customer for life. I interfaced with 4 of their technicians. They were all very professional. If only I had them expand my system 4 years ago - I probably would have had better documentation on how the system was built and would know how to prevent the depleted SunVault and know a pair of breakers was dedicated to a set of panels. And I am sure they would not have dropped a high energy can into my gutters - clogging it. 5 STARS!

J
Joseph A.

“FINALLY FINALLY FINALLY, after the SunPower bankruptcy, I found where (at least some of) the laid off SunPower knowledge went! Jacob knew his way around my rather complicated SunVault home battery system, and his contacts with the SunStrong people really helped too. After some delay in waiting for updated parts, he deftly installed and re-commissioned the system to where it's running even better than new. THANK YOU PLACER SOLAR - you should be #1 on every SunPower owner's list.

K
Karl O.

“I have SunPower solar panels and battery backup system installed. With SunPower and its support going away, maintenance became a huge headache. Fortunately, I found Placer Solar. They are knowledgeable and experienced. They were able to bring the drained battery back online and recover the entire system. Josh was attentive and responded to my inquiries personally. Overall, I highly recommend them. If you have a SunPower system, they are the trusted partner!

E
Eric W.

“Placer Solar Solutions did an outstanding job getting my SunPower system back online. My system wasn't charging the battery due to a software glitch, and they handled it with real expertise and persistence. They carefully trickle-charged the battery, updated the software, and reprovisioned the system multiple times until everything was fully operational again.

What really sets them apart is that they're one of the only companies in Northern California willing to work on SunPower systems at all. Since SunPower went bankrupt, finding anyone to service these systems has become extremely difficult, which makes their willingness to take on the job incredibly valuable.

On top of that, they were fast, professional, and priced very fairly for the level of service provided. If you have a SunPower system and need reliable help, I wouldn't hesitate to recommend them.

A
Andrew B.

“Absolutely wonderful! They responded quickly and the technician that came out was fantastic! Very kind and caring company highly recommend them. You won't be disappointed. They back their work with solid warranties and help you fix any problems you come across.

J
Jeannette L.

“Joshua and Placer Solar were incredible. I had been without solar service for 4 months due to a power surge that destroyed my breaker which blew out my solar system. Joshua was able to pinpoint my issue and get the necessary parts to repair it. His technician worked diligently till it was fully operational. I would highly recommend them for any solar repair needs!

T
T. M.

“Placer Solar was very honest and communicated our options upfront. We were SunPower customers and SunPower went out of business. They responded quickly and the problem was resolved swiftly and at a very reasonable price. Thank you!

B
Belinda V.

“Placer Solar came in and did exactly what they said they would. They were upfront about the entire process and transparent about their pricing. I have a Sun Power System I own and Sun Strong has abandon anyone who bought their system. They only service leased, but they collect my payments??? Don't get me started… I have been trying to find someone to fix our system for 2 years. Paying for solar that did not work and high utility bills. Placer Solar is the company that can do it. Worth every penny. On top of that they are kind people and the company is organized with their communication and processes. While they have fixed my system I am still unable to get into the app to monitor it. Really not their problem, but they have been trying to help me with that too. Clearly above and beyond. Anyone out there who got screwed by Sun Power, Placer Solar is your answer!! Josh the owner and Dan are not only smart but good people.

A
Alda P.

“Had an issue with my SunVault fully discharged and a third of my panels not collecting power. Placer Solar Solutions came to my house and got me all up and running. At first we thought the panels were bad modules ($$$$), but after their techs thoroughly investigated the issue, they determined it was just a pair of bad breakers and pair of breakers in the off position - way cheaper. I am very appreciated of the effort they took to first verify that the problem was due to bad modules, as this would have cost me thousands of dollars. They did their due diligence, professionalism and honesty, saved me thousands of dollars and they earned a customer for life. I interfaced with 4 of their technicians. They were all very professional. If only I had them expand my system 4 years ago - I probably would have had better documentation on how the system was built and would know how to prevent the depleted SunVault and know a pair of breakers was dedicated to a set of panels. And I am sure they would not have dropped a high energy can into my gutters - clogging it. 5 STARS!

J
Joseph A.

“FINALLY FINALLY FINALLY, after the SunPower bankruptcy, I found where (at least some of) the laid off SunPower knowledge went! Jacob knew his way around my rather complicated SunVault home battery system, and his contacts with the SunStrong people really helped too. After some delay in waiting for updated parts, he deftly installed and re-commissioned the system to where it's running even better than new. THANK YOU PLACER SOLAR - you should be #1 on every SunPower owner's list.

K
Karl O.

“I have SunPower solar panels and battery backup system installed. With SunPower and its support going away, maintenance became a huge headache. Fortunately, I found Placer Solar. They are knowledgeable and experienced. They were able to bring the drained battery back online and recover the entire system. Josh was attentive and responded to my inquiries personally. Overall, I highly recommend them. If you have a SunPower system, they are the trusted partner!

E
Eric W.

“Placer Solar Solutions did an outstanding job getting my SunPower system back online. My system wasn't charging the battery due to a software glitch, and they handled it with real expertise and persistence. They carefully trickle-charged the battery, updated the software, and reprovisioned the system multiple times until everything was fully operational again.

What really sets them apart is that they're one of the only companies in Northern California willing to work on SunPower systems at all. Since SunPower went bankrupt, finding anyone to service these systems has become extremely difficult, which makes their willingness to take on the job incredibly valuable.

On top of that, they were fast, professional, and priced very fairly for the level of service provided. If you have a SunPower system and need reliable help, I wouldn't hesitate to recommend them.

A
Andrew B.

“Absolutely wonderful! They responded quickly and the technician that came out was fantastic! Very kind and caring company highly recommend them. You won't be disappointed. They back their work with solid warranties and help you fix any problems you come across.

J
Jeannette L.

“Joshua and Placer Solar were incredible. I had been without solar service for 4 months due to a power surge that destroyed my breaker which blew out my solar system. Joshua was able to pinpoint my issue and get the necessary parts to repair it. His technician worked diligently till it was fully operational. I would highly recommend them for any solar repair needs!

T
T. M.

“Placer Solar was very honest and communicated our options upfront. We were SunPower customers and SunPower went out of business. They responded quickly and the problem was resolved swiftly and at a very reasonable price. Thank you!

B
Belinda V.

“Placer Solar came in and did exactly what they said they would. They were upfront about the entire process and transparent about their pricing. I have a Sun Power System I own and Sun Strong has abandon anyone who bought their system. They only service leased, but they collect my payments??? Don't get me started… I have been trying to find someone to fix our system for 2 years. Paying for solar that did not work and high utility bills. Placer Solar is the company that can do it. Worth every penny. On top of that they are kind people and the company is organized with their communication and processes. While they have fixed my system I am still unable to get into the app to monitor it. Really not their problem, but they have been trying to help me with that too. Clearly above and beyond. Anyone out there who got screwed by Sun Power, Placer Solar is your answer!! Josh the owner and Dan are not only smart but good people.

A
Alda P.

“Had an issue with my SunVault fully discharged and a third of my panels not collecting power. Placer Solar Solutions came to my house and got me all up and running. At first we thought the panels were bad modules ($$$$), but after their techs thoroughly investigated the issue, they determined it was just a pair of bad breakers and pair of breakers in the off position - way cheaper. I am very appreciated of the effort they took to first verify that the problem was due to bad modules, as this would have cost me thousands of dollars. They did their due diligence, professionalism and honesty, saved me thousands of dollars and they earned a customer for life. I interfaced with 4 of their technicians. They were all very professional. If only I had them expand my system 4 years ago - I probably would have had better documentation on how the system was built and would know how to prevent the depleted SunVault and know a pair of breakers was dedicated to a set of panels. And I am sure they would not have dropped a high energy can into my gutters - clogging it. 5 STARS!

J
Joseph A.

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